Application Packager

Application Packager

Full Time
Canada
Posted 2 years ago

Long Term Contract

  • To adhere to quality standards, regulatory requirements and company policies
  • To provide support for on call escalations and doing incident & problem management
  • To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Job Features

Job CategoryNetwork Engineer

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